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Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order and used Avdeal Credits, AC will get refunded into your Avdeal account within 24 hours.
2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Avdeal Credits will be refunded into your Avdeal account.
Cancellation of one/few items is currently not possible as we do not take partial cancellation requests. Cancellation is applicable on the whole order.
You need to pay cod once when you receive the first product of your order. COD charges are only applicable once on an order.
There are two stages where the cancellation request have different timelines. 1) If you raised the cancellation before getting the dispatch message, the request will be processed for warehouse product in 24 hours and for Avdeal partner product in 48 hours. P.S. - You can check the product type at the product page. 2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days.
You need to login into your Avdeal account, where you can change the address under my account section and also update new information related to your profile.
However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.
We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our Return policies.
When your order is confirmed:
1. We will put through an e-mail with the details of your product. Be sure you go through that.
2. We will send you a message. Do check your phone.
3. You can also check the order in the "My Accounts" tab.
 
The day we will attempt to deliver your order, we may notify you via an E-mail & SMS. Additionally, we will call you if we are unable to locate your address.
The facility of choosing a preferred courier company is not available at the moment. However, we are working on it and shall update you regarding the same.
The field executive will make no less than 2 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.
If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled. Refund, if applicable will then be initiated within 4-5 business days. Check the question: What will be the mode of my refund? To check refund details.
A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.
Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.
We have various payment options, to give you a delightful shopping experience:
1. Credit Card
2. Debit Card
3. Net-Banking
4. Cash on Delivery*
We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.

So be assured, it is completely safe to use your bank debit/credit card on our website.

There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on support@avdeal.in or give us a call, with your order number.
If you see any charges on your credit/debit card for purchases made on Avdeal.in, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
1. First 6 digits and last 4 digits of the card number.
2. Date of Transaction
3. Amount of Transaction
4. Scanned copy of the bank statement highlighting the said transactions.